Privacy Policy

Penshee Ltd (“Penshee”, “we”, “our”, “us”) is committed to respecting and protecting your privacy. This policy explains how we collect, use, store, and protect your personal data when you interact with us through our website (www.penshee.com), our contact forms, our client portal, or by communicating with us directly.

It also sets out your rights regarding your data and how you can get in touch if you have any questions or requests. We encourage you to read this policy carefully.

1. Who We Are

Penshee Ltd is the data controller for your personal information. If you have any questions, you can contact us at:

Email: atyourservice@penshee.com

Address: Thames Tower, Station Road, Reading, RG1 1LX

2. What Information We Collect

We may collect and process the following personal data:

• Contact Form: Name, email address, company name, phone number, and your message (“How we can help?”)
• Client Portal: Name, email, and account credentials for access to our client dashboard (powered by Softr)
• Cookies and Analytics: Usage data collected via cookies, including information about your device, browser, IP address, and browsing activity (see “Cookies” below)

3. How We Use Your Information

We use your information to:

• Respond to your enquiries and provide our services
• Manage client accounts and provide access to our client portal
• Monitor and improve our website, including analytics and security
• Comply with legal obligations

4. Legal Basis for Processing

We process your personal data only where we have a legal basis to do so, including:

• Your consent
• Fulfilling a contract with you
• Compliance with legal obligations
• Our legitimate interests (such as providing and improving our services)

5. Cookies

Our website uses cookies to improve your experience and understand how our site is used. This includes:

• Essential cookies (necessary for site operation)
• Google Analytics cookies (to analyse website usage)
• Cookies used by our client portal (Softr)

You can manage your cookie preferences at any time via our cookie banner, which will appear when you first visit our website.

6. Who Can Access Your Data

• Penshee team (for responding to enquiries and managing client relationships)
• Third-party service providers, such as Softr (for the client portal) and analytics providers (e.g., Google)
• We do not sell your data or share it for marketing purposes. We only share data with service providers where necessary to deliver our services, and with legal authorities where required by law.

7. Data Storage and Security

Your data is stored securely on our content management system and client portal (Softr).

• Data may be stored and processed on servers located in the UK, EU, or other countries. Where personal data is transferred outside the UK/EU, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions, to protect your information.
• We use appropriate technical and organisational measures to protect your personal data against loss, misuse, unauthorised access, disclosure, alteration, or destruction.

8. How Long We Keep Your Information

We keep your personal data only for as long as necessary to fulfil the purposes we collected it for, or as required by law.

9. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Object to or restrict our processing of your data
• Withdraw your consent at any time (where applicable)
• Lodge a complaint with the UK Information Commissioner’s Office (ICO) if you are unhappy with how we handle your data

To exercise your rights, contact us at atyourservice@penshee.com.

10. Automated Decision-Making

We do not use your data for automated decision-making or profiling.

11. Third-Party Links

Our website may contain links to third-party sites or services (including the client portal). We are not responsible for their privacy practices and recommend you review their policies.

12. Changes to This Policy

We may update this privacy policy from time to time. We will post any changes on this page, so please check back regularly.